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X-ORIGINAL-URL:https://staging.otc.com.my/
X-WR-CALNAME:OTC Training Centre Sdn Bhd
X-WR-CALDESC:Outsourcing Training & Consulting (OTC) is an innovation leader in the providing practical outsourcing training programs in engineering and technical related areas.
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CLASS:PUBLIC
UID:MEC-02a4f95155ad30321d3a88b53b85f2d6@staging.otc.com.my
DTSTART:20250709T010000Z
DTEND:20250710T090000Z
DTSTAMP:20250326T081900Z
CREATED:20250326
LAST-MODIFIED:20250407
PRIORITY:5
SEQUENCE:3
TRANSP:OPAQUE
SUMMARY:MASTERING THE ART OF CUSTOMER CONFLICT: TURNING CHALLENGES INTO OPPORTUNITIES
DESCRIPTION:MASTERING THE ART OF CUSTOMER CONFLICT: TURNING CHALLENGES INTO OPPORTUNITIES\nWhy Should You Attend This Program?\nThis 2-day training on “How to Handle Difficult Customers” equips participants with essential skills to manage challenging customer interactions, whether over the phone or face-to-face with dealers or end users.\nOn Day 1, participants will learn to understand customer behavior, master effective communication techniques, and de-escalate tense situations. The session will also cover a structured complaint management process and strategies for handling phone complaints with professionalism and empathy.\nDay 2 builds on these foundations by introducing advanced conflict resolution skills, techniques for managing difficult in-person interactions, and stress management strategies. Participants will also explore ways to turn complaints into opportunities for business growth.\nThrough role-playing, case studies, and practical exercises, attendees will develop the confidence and resilience needed to navigate even the most demanding customer situations with ease.\n\nHow to Submit an Enquiry to Us\n\n\nStart a conversation via live chat located at the bottom left of our website by stating: “Hi, my name is [your name]. I am interested in the [program name] program.”\nWe will promptly respond to your enquiry regarding the training program you’re interested in.\nAlternatively, you can visit our main page at otc.com.my ( https://otc.com.my/ ) and fill up the enquiry form provided below.\n\n“Enhance your skills with our expert-led training—register today and take your career to the next level!” ✅\n
URL:https://otc.com.my/public-programs/mastering-the-art-of-customer-conflict-turning-challenges-into-opportunities-9-10-july-2025/
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